SHIPPING

"I just bought one of your items, what happens next?"

After you have bought one of our products we will send you an email confirming your order. Once your package leaves our warehouse, you will receive another email with a tracking number that you will be able to track. We have listed our providers tracking pages in our shipping information

"I have a problem with my order, what should I do?"

If you have an inquiry concerning your product you can use the contact form here or write an email via support@odysee-official.com. Please include your order number and your name and we will get back to you as soon as we can.

"How long does it take for my package to arrive?"

For delivery times and fees per country you can take a look at our shipping information.

"Do you ship to my country?"

We ship internationally and are generally able to ship to almost all countries. To make sure if we ship to your country you may visit our shipping information page. You will also find information on duty thresholds here.

"Can I return or exchange my items?"

We do not offer exchanges. However, you may return items up to 14 days after the day you received them.

If you wish to return an item send us an email with your order number and the items you would like to return and we will get back to you shortly to process your return. Please do not remove any tags and keep in mind that the product has to be in the same condition as it was received. Any return costs are the customer’s responsibility, these costs may vary depending on location. Once the product has arrived in our warehouse we will provide a full refund for the returned item.

Also, please keep in mind that some items such as underwear and bodysuits are not eligible for a return due to hygenic reasons.

For more detailed information please take a look at our return policy

Will I be subject to import tax?

If you are shipping to a country in the EU:

All packages entering the EU are usually subject to import tax. The exact amount varies depending on the country. However, at Odysee Official, we have arranged with our international mail providers to cover these fees on behalf of our customers, so you will not see any unexpected charges upon delivery.

If you are shipping to a country outside of the EU:

Odysee packages are shipped from our warehouse in Hong Kong and you may therefore be charged tax and duty fees when the parcel arrives in your country. These charges vary depending on your location and must be paid by the recipient of the parcel. Whether you incur these additional fees will depend on the total cost of your order and the threshold differs per country.

Please click here for an outline of the threshold duties for each country:

Taiwanese Imports & EZ WAY APP

If you have residency in Taiwan you are subject to custom clearance.

Most shipping carriers require the following information: Real name, address and resident/tax ID. Some carriers will contact you upon your order, while some will contact us to retrieve your information. Therefore we have added fields for you to add these details upon checkout. At Odysee your privacy is our utmost priority and this information will only be saved until your order is completed. Check our privacy policy for more information: click here

For your package to arrive successfully, we need you to process the following procedure dictated by the Taiwanese Government:

Please download the EZ WAY APP and complete the registration. How to do real-name certification: click here

For further information please: click here

Once set up you are able to receive notifications from customs. You are able to see the items and amount declared at customs. The system will ask you to verify whether it is correct and pay any tax (if any). You will then receive a notification after your parcel is cleared successfully.

APP download pages

IOS

Andriod

PAYMENT

"What payment options do you provide?"

We offer you the choice between conventional credit card transactions and many common quick pay options such as Google Pay, PayPal, Apple Pay, etc.

"Where can I use my coupon code?"

When you picked an item that you would like to order, you will see an option to fill out your discount code in your Cart. Just input it there and it will automatically subtract it off your total cost.

"Do you offer payments in rates?"

No. Not at this current state. We might add this feature later.

SIZING

"What sizing metrics do you use?"

Since we have customers from all around the world, we feature various different size conversions, in order to make it as easy as possible for our customers to understand the exact sizing of the items.

You can find our global sizing chart here.

ORDER INFO

"Can I buy a product from you without needing an account?"

Sure, we offer all our customers the option to buy items as a guest. We wont save your data for future purchases but we will keep the basic data while we process your order.

After your order is completed we remove your data.

You may check our Terms & Conditions and our Privacy Policy for more details.

"What benefits do I get for making an account?"

For many of our customers, having an account that stores their purchases, and preferences is a convenient quality of life decision. You are able to purchase items faster and may view the current status of your orders. We also update you on upcoming collections and offer discounts from time to time if you have opted in to our Newsletter.

Not a member yet? Register in the top right corner on our Home page.

If you have any questions about your processed data you may take a look at our privacy policy

"How do I view my orders?"

If you want to access your order history, login into your account and navigate to the orders button. From here you will now be able to see a list of all orders you placed with us on Odysee.

You are able to see your order number and view your order status.

CONTACT US

"Do you do collabs?"

If you are interested in becoming a Odysee influencer/partner, introduce yourself to us and write an email to:

info@odysee-official.com